HIGH TECH, LOW TOUCH: WHAT’S HAPPENING TO CUSTOMER SERVICE IN THE DIGITAL AGE?

Ever since the song “It’s a Small World” made its first appearance at the 1964 World’s Fair, the title has become the theme for what appears to be a shrinking universe. Getting around the world in 80 days used to seem like a wonder; now you can do it in less than 80 hours . … Continue reading