Insurers Look to Streamline Mobile App Development

by Nathan Golia for May 2012 Insurance & Technology Magazine New solutions are emerging to help insurance companies develop apps for multiple mobile platforms quickly and easily. Though the several emerging mobile platformsof a few years ago have largely dwindled down to two dominant ones — Google’s Android and Apple’s iOS — insurers are looking … Continue reading

Insurance Companies Look to Online Retailers as Role Models

by Nathan Golia for the May 2012 issue of Insurance and Technology Magazine. The consumerization of technology has changed how consumers interact with businesses, and online retailers have led the way in providing the kinds of real-time, personalized transactions that customers have come to expect. Insurers can learn from the retail customer experience to improve … Continue reading

Successful Claims Strategies Must Address New Customer Attitudes and Expectations

by Michael Costinis for May 2012 issue of Insurance & Technology Magazine. Michael Costonis is managing director of Accenture’s global claims practice. Winning and retaining policyholders often comes down to providing  a superior claims experience. But meeting consumers’ changing needs and expectations requires insurers to reinvent the claims operation. The claims function plays a key role … Continue reading

Are you ready? Top 10 Strategic Technologies for 2011

IT research and advisory firm specifies technologies it says are likely to have “significant impact” on businesses in the next three years It has been interesting to see insurance companies wade into the exciting but still-untested waters of social media and mobile computing. While the industry’s inherent risk aversion is perhaps somewhat slowing the pace … Continue reading