HIGH TECH, LOW TOUCH: WHAT’S HAPPENING TO CUSTOMER SERVICE IN THE DIGITAL AGE?

Ever since the song “It’s a Small World” made its first appearance at the 1964 World’s Fair, the title has become the theme for what appears to be a shrinking universe. Getting around the world in 80 days used to seem like a wonder; now you can do it in less than 80 hours . … Continue reading

Industry Leader Forum: Lincoln Benefit Life

Strengthening distributor networks. There are two main areas of significant importance to Lincoln Benefit Life (LBL) in 2012. First, we want to deepen our relationships with those brokerage general agencies (BGAs) who are truly focused on offering consumer value-based products, provide incredibly professional service, are transparent in how they operate, are committed to unequivocally excellent … Continue reading

Sell MORE with LESS

How to keep your head with more demands and fewer resources Independent agents are being challenged like never before to find ways to sell more with less. The prolonged economic downturn has made competition for sales tougher than ever, even as business partners have curbed support staff and resources for agents. But top producers aren’t … Continue reading